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TERMS AND CONDITIONS

The Riff Music Academy
Last Updated: January 2026

1. THE BASICS
 

Who We Are
 

  • Trading Name: The Riff Music Academy

  • Business Structure: Sole Trader

  • Contact: info@theriffmusicacademy.co.uk | +44 7704 829065

  • Service Area: Greater London
     

What This Covers
 

By booking lessons, you agree to these terms. If booking for a child under 18, you (parent/guardian) are responsible for accepting these terms on their behalf.
 

2. BOOKING & LESSONS
 

How to Book
 

 Phone, email, or WhatsApp. Booking confirmed when we send written confirmation.
 

Lesson Options
 

  • Duration: 30, 45, 60, 90, or 120 minutes

  • Location: Your home, tutor's studio, or online

  • Age: From 5 years old (case-by-case for younger). All adults welcome.
     

Tutors
 

  • We match you with a suitable tutor based on availability and your needs

  • All tutors are Enhanced DBS checked, qualified musicians, and insured

  • Tutors are self-employed contractors, not employees

  • You can request a different tutor anytime (subject to availability)
     

3. PAYMENT
 

Pricing
 

Fees vary by duration, location, and tutor experience.
 

Payment Options
 

  • Upfront payment per lesson

  • Lesson packages: Prepay for multiple lessons at discounted rates (valid 6 months, non-refundable)
     

Payment Methods
 

Bank transfer, card (Stripe). All payments to be done to the academy directly. 
 

4. CANCELLATIONS
 

By You (Student)
 

  • 24+ hours notice: Free cancellation/reschedule

  • Less than 24 hours: Full lesson fee charged, no refund or reschedule

  • Emergency exceptions: Serious illness/family emergency considered case-by-case
     

How to Cancel
 

Email, phone, WhatsApp, or contact your tutor directly.
 

By Tutor/Us
 

We'll reschedule or provide an alternative tutor. Full refund if we can't provide a suitable alternative.
 

5. REFUNDS
 

First Lesson (Trial)
 

If unsatisfied, we'll offer an alternative tutor or full refund.
 

Ongoing Lessons
 

  • No refunds once lesson completed

  • Lesson packages: Non-refundable but transferable to family member or convertible to credit (6 months)
     

Exceptional Circumstances
 

In cases of serious illness, permanent relocation, or bereavement, we will refund unused prepaid lessons. 

- Submit request in writing with supporting documentation

 - Refund calculated for unused lessons only

 - Processed within 14 days

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14-Day Cooling Off

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For online/phone bookings: Cancel within 14 days for full refund of unused prepaid lessons (unless you've waived this by starting lessons).

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6. RESPONSIBILITIES

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Parents/Guardians (Under 18s)

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  • Must be present in home during home lessons

  • Young children: Adult nearby/in same room recommended

  • For studio lessons: Drop off and collect on time

  • For online lessons: Adult supervision required
     

Students
 

  • Treat tutors with respect

  • Arrive on time/be ready

  • Have instrument and materials ready

  • We reserve right to terminate for aggressive, abusive, or unsafe behavior (no refund)
     

Your Home (For Home Lessons)
 

  • Provide safe, clear space

  • Control pets during lessons

  • Remove hazards

  • Tutor can leave if environment unsafe (lesson fee still applies)
     

Instruments
 

You provide your own instrument (except piano/drums at tutor's studio). Keep the instrument in good condition.


 

7. HEALTH & SAFETY
 

Illness

  • Cancel if contagious (COVID, flu, etc.) - standard 24-hour cancellation policy applies

  • Tutor illness: Lesson rescheduled, no charge
     

Medical Conditions

Inform us of any allergies, medical conditions, or behavioral needs relevant to lessons.

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Safeguarding

All tutors safeguarding trained. Concerns? Contact us immediately: info@theriffmusicacademy.co.uk

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8. LIABILITY & INSURANCE

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What We're Responsible For

  • Death/injury caused by our negligence

  • Fraud
     

What We're NOT Responsible For

  • Injuries during lessons (unless tutor negligence)

  • Damage to your property/instrument (unless tutor negligence)

  • Failure to achieve exam results or musical goals

  • Tutor cancellations due to illness/emergency
     

Maximum Liability

Limited to what you've paid us in the previous 12 months.
 

Our Insurance

£5 million Public Liability Insurance + Professional Indemnity
 

Your Responsibility

You're liable for damage you (or your child/household) cause to tutor's equipment or property.
 

9. DATA & PRIVACY

  • We process data under UK GDPR (see Privacy Policy for details)

  • We collect only necessary info: name, contact, lesson preferences

  • Data shared only with your assigned tutor

  • You can request access, correction, or deletion anytime

  • Contact: info@theriffmusicacademy.co.uk
     

10. PHOTOS & RECORDINGS
 

Lessons

  • Tutor may record for progress tracking (with consent)

  • You may record for personal practice (with tutor consent)

  • No public sharing without written consent
     

Marketing

  • We may request permission to use photos/videos for promotion

  • Written parental consent required for under-18s

  • You can withdraw consent anytime
     

11. EXAMS & PROGRESS
 

Exam Prep

  • ABRSM and Trinity exam preparation available

  • Exams optional

  • We cannot guarantee results

  • Exam entry and fees are your responsibility
     

Progress

Varies by individual, practice, and dedication. We cannot guarantee specific outcomes.

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12. HOLIDAYS & BREAKS

  • Your holidays: No charge for agreed breaks (notify in advance)

  • Our holidays: Lessons rescheduled or alternative tutor provided

  • School holidays: Lessons continue unless you request break
     

13. COMPLAINTS

How to Complain

  1. Email info@theriffmusicacademy.co.uk or call +44 7704 829065

  2. We'll acknowledge it with the shortest delay 
     

14. ENDING LESSONS

By You

  •  Stopping Lessons Permanently: 

- Give us 7 days' notice if you want to stop lessons entirely

Unused package prepaid lessons: Non-refundable but transferable to family member or convertible to credit 

- Exception: Serious illness, permanent relocation, or bereavement = refund for unused lessons (see Section 5)

Single Lesson Cancellations: - See Section 4 (24-hour cancellation policy applies)

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15. LEGAL

Governing Law

These terms governed by laws of England and Wales.

Consumer Rights

Services provided with reasonable care and skill. If we fail: You may be entitled to repeat performance, price reduction, or refund.

Changes to Terms

We may update these terms. Continued use = acceptance.

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16. CONTACT

info@theriffmusicacademy.co.uk | +44 7704 829065

By booking, you confirm:

  • ✓ You've read and understood these terms

  • ✓ You agree to these terms

  • ✓ If booking for a child, you have parental authority

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